All of the benefits of pdvConnect Pro minus photo and GPS-location capabilities
pdvConnect Standard is the product for you if you are looking to manage worker issues and status from the field, prioritize messages based on subject, and reduce inbound call traffic. pdvConnect Standard provides the ability to voice document incoming issues/status from the field and allows multiple office workers to view and manage incoming time/date-stamped messages. Take a look at some of the most compelling features and benefits that pdvConnect Standard offers.
|Voice document incoming issues/status from the field||Reduces office disruptions by minimizing the number of incoming calls, field workers’ on-hold time, and lost productivity|
|Send a voice message to an individual or group with proof recipients listened to the message||Contact field workers safely and know who listened to the message and when they listened to it. Identify with whom you need to follow up.|
|Avoid calling drivers and running the risk of driver distraction. Instead, send pdvWireless pdvConnect text messages from your computer and allow field workers to respond to text messages with voice, NOT text.||Stay in compliance with company safety policies and with the law. Require that text messages be read and voice replies sent when it is safe and legal to do so. Voice replies allow for faster more detailed response than text.|
|Archive all voice and text messages||Mitigate disputes, or forward for proof of service|
|One touch mobile time-card from the field and ability to export time card reports||Save time and allow workers to clock-in or out from the field|
|Color coding and priority designation of messages based on subject*||Office staff can see at a glance what the message is and how to prioritize it|
|Multiple office workers can view and manage incoming time/date-stamped messages from a secure web-based Command Center*||Improve dispatcher work load balancing. Reduce non-important interruptions and allow the office staff to prioritize and manage issues faster.|
|Allow administrator to assign inbound calls based on volume and worker availability||Respond to changes in staff or activity volume quickly|
|Basic reporting of office staff and call center metrics||Review worker performance|
*Some pdvConnect Command Center features are carrier specific. All pdvConnect Command Center features are available on pdvConnect Pro regardless of carrier.